FAQs

+ What is home care?

Home care focuses on providing the elderly with non-medical one-on-one care in their daily lives. Home care companies provide the following:

• Companionship
• Meal preparation and feeding
• Light house cleaning and laundry
• Assistance with bathing, dressing and grooming
• Transportation to appointments and errands
• Medication reminders
• Toileting and incontinence help

+ Is home health care only for seniors?

While primarily focused on senior care, WillaCare home health care services can be a great solution for people who need a bit of extra help, such as post-surgical recovery. Contact us today to see if WillaCare services are the right choice for you or your loved one's needs.

+ How do I get my parent to agree to services?

It can be upsetting and scary to admit that your loved one’s abilities and functioning are in decline. Keeping open communication and having an honest conversation about your concerns and goals for in home services is always the best approach. At WillaCare, we want to partner with you and your family to preserve dignity and be respectful of the desire to remain healthy and safe in their home. With our supportive services, your loved one can remain in their comfortable, familiar environment and you have more freedom and peace of mind.

+ What is WillaCare?

WillaCare home care provides seniors and other unique persons with non-medical 1-on-1 care in their daily lives including companionship, help with meal preparation & feeding, light house cleaning, bathing, dressing & grooming, transportation, toileting and incontinence & medication reminders. WillaCare is bonded and insured and offers only the highest-quality of home health care so you have peace of mind. All of our certified caregivers are thoroughly screened and trained to offer the best care for their match.

+ Where does WillaCare offer their home care services? Do I need to be in the Philadelphia region?

At this time, WillaCare only offers home health care services in the greater Philadelphia area. WillaCare services currently serve the below Pennsylvania counties:

• Philadelphia
• The Main Line
• Montgomery County
• Delaware County
• Chester County
• Bucks County
• Adams County
• Berks County
• Carbon County
• Cumberland County
• Dauphin County
• Franklin County
• Fulton County
• Huntington County
• Juanita County
• Lancaster County
• Lebanon County
• Lehigh County
• Northhampton County
• Perry County
• Schuylkill County
• York County

+ Is WillaCare licensed and insured?

Yes. WillaCare is licensed with the State of Pennsylvania and we are fully insured and bonded.

+ Can I get paid to take care of a loved one?

While there are some limitations and exceptions, if you are the primary caregiver for your parent or loved one, you may be eligible to receive payment as a registered caregiver. Contact us to learn more.

+ How do I know if I'm eligible to become a caregiver?

If you are currently a caregiver or are taking care of a loved one without pay, you may be eligible to become a WillaCare caregiver. Learn more about our employment requirements to see if you're a match.

+ Are WillaCare caregivers legal residents of the United States?

Yes. All caregivers must provide WillaCare with proper documentation prior to being hired.

+ Does WillaCare run a national background check for all your employees?

Yes. We run national/state/local background checks on all our employees before they are cleared to work in your home. We will re-run background checks every year for every employee.

+ Does WillaCare check references?

Yes. We check at least two professional references. We also will contact personal references to make sure that you’re getting the best care from our exceptional team.

+ Do you check driving records?

Yes. During the interview process, every member of WillaCare must provide a copy of their driver’s license, insurance and proof of trusted transportation. We will keep copies on file and each caregiver must give us updated information, or they will be removed from their shift until we receive it.

+ Does WillaCare provide drug screenings?

Yes. All employees are screened for drugs. Upon hire, employees at WillaCare are subject to random drug testing.

+ Does WillaCare check against sexual offender databases?

Yes. Because we run an extensive background check, we will be immediately notified of any sexual offense that has been charged against an employee.

+ What training does WillaCare provide for your team?

After being hired, all caregivers must go through a lengthy orientation which includes special training and company policy overview. We hold mandatory training sessions throughout the year. These training sessions provide important updated information that is essential to providing the excellence in care that we expect from our caregivers.

+ Am I involved in the decision process about which caregiver we use?

Yes. At WillaCare, we strongly believe in a strong bond between the client and the caregiver. We fully expect you to be a part of the process of finding the perfect fit for you. Once you request our services, we like to perform a “meet and greet,” introducing the caregiver to you and your loved one in the setting of your home. During the “meet and greet,” you will have the chance to interview the caregiver yourself. If for any reason, you or your loved one is not satisfied, we will find the right person for you. Your happiness will keep you as our client and hopefully inspire you to refer us to your friends and family.

+ Are you caregivers employees or independent contractors?

Our caregivers are employees of WillaCare. We pay our employee’s wages, taxes and insurance. At WillaCare, we do not provide independent contractors.

+ Does WillaCare accept payment from insurance companies?

Yes. We accept long term care insurance and veterans insurance from the list of insurance providers. Our list is always changing, so if you do not see your insurance provider listed below, please contact us to check to see if your insurance covers services.

• AmeriHealth Caritas
• CMS (Centers for Medicare & Medicaid Services)
• Community Health Choices
• Keystone First Community HealthChoices
• UPMC Community HealthChoices

+ Does WillaCare accept credit cards?

Yes. We accept all major credit cards as forms of payment for services.

+ Does WillaCare provide financial assistance for home health care services?

Yes. We can help you set up a payment plan.

+ Can I cancel or change my loved one’s services?

Yes. There are no long-term contracts at WillaCare, making the decision to choose us for services low-commitment and low-risk. We understand that a care situation can change quickly, so we are extremely flexible with your loved one’s care. To learn more, contact us.